Privacy Policy

1. About This Policy

Broadleaf Tree Surgery & Landscaping provides professional tree surgery, landscaping, hedge maintenance, stump grinding and related services from Axminster, Devon.

For personal information collected and used in connection with our business activities, the business operating as Broadleaf Tree Surgery & Landscaping is responsible for determining how and why that information is processed.

If you have any questions about this policy or the way your personal information is handled, please contact us using the details at the bottom of this page.

2. Information We Collect

Depending on how you interact with our business, we may collect the following information:

• Your name and contact details, including telephone number and email address.
• Your property address or the location where services are required.
• Information you provide when requesting a quotation or making an enquiry.
• Details of services requested, quotations, bookings, invoices and related correspondence.
• Photographs or other information you choose to share in connection with a project.
• Technical information associated with website visits, such as IP address, browser type and device information, where collected by our website or its service providers.

We aim to collect only information reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries submitted through our website, by email or over the telephone.
• Prepare quotations and discuss proposed work with customers.
• Arrange and deliver tree surgery, landscaping and other services.
• Communicate about appointments, projects, payments and customer service matters.
• Maintain appropriate business, accounting and transaction records.
• Maintain website security, diagnose technical problems and improve website functionality.
• Meet applicable legal and regulatory obligations.

We do not sell your personal information.

4. Lawful Bases for Processing

Under UK data protection law, we must have an appropriate lawful basis for using personal information.

Depending on the circumstances, these may include:

• Contract: Where processing is necessary to provide services or take steps at your request before entering into an agreement.
• Legal obligation: Where we need to retain or use information to comply with applicable legal requirements.
• Legitimate interests: Where processing is necessary for a legitimate business purpose, such as responding to relevant enquiries, maintaining records or protecting website security, provided your rights do not override those interests.
• Consent: Where consent is required, such as for certain optional cookies or marketing activities.

The lawful basis used depends on the particular information and purpose involved.

5. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business and deliver our services.

These may include website hosting providers, email providers, IT support, accounting services and other contractors involved in providing relevant business services.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Where third parties process personal information on our behalf, appropriate data protection arrangements should be in place.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential website functionality, security and, where enabled, website analytics.

Cookies are small files stored on your device that can help websites function correctly or remember certain settings.

Essential Cookies

Some cookies may be necessary for the website to function properly, including security and basic functionality.

Optional Cookies

If analytics, advertising or other non-essential cookies are used, they should be subject to the appropriate consent requirements under UK law.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Storage & Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse and inappropriate disclosure.

These steps may include appropriate access controls, secure website connections, software maintenance and other organisational or technical safeguards.

Information may be stored or processed by service providers acting on our behalf. Where personal information is transferred outside the UK, appropriate safeguards must be considered where required by data protection law.

No method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting or record-keeping requirements.

The appropriate retention period depends on the type of information and the circumstances in which it was collected.

For example, information relating to completed work and financial transactions may need to be retained longer than an enquiry that does not lead to a booking.

When information is no longer required, we aim to delete it securely or anonymise it where appropriate.

9. Your Data Protection Rights

Under UK data protection law, you may have the following rights, depending on the circumstances:

• Access: Request a copy of personal information held about you.
• Rectification: Ask for inaccurate or incomplete information to be corrected.
• Erasure: Request deletion of personal information in certain circumstances.
• Restriction: Request that processing of your information is restricted in certain situations.
• Objection: Object to certain types of processing, including processing based on legitimate interests.
• Data portability: Request transfer of certain information where the relevant legal conditions apply.
• Withdraw consent: Withdraw consent where processing relies on it.

To exercise a right, please contact us using the details below. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Visit www.ico.org.uk for further information.

10. Links to External Websites

Our website may contain links to third-party websites or online services that are operated independently from Broadleaf.

We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or legal requirements.

Any updated version will be published on this page.

12. Contact Us About Your Privacy

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact: